Frequently Asked Questions
Where Can I View Your Delivery Policy?
All delivery costs are automatically calculated at checkout. Our delivery policy which includes shipping methods and delivery times can be found here.
Which Payment Methods Do You Accept?
We can accept payment by Bank Transfer, Paypal and all major Credit and Debit Cards (Including American Express). For payments via Bank Transfer, please contact us prior to making your purchase so that we can setup payment.
Do You Ship Orders Outside of The UK?
We are able to ship orders outside of the UK. To obtain a shipping cost, please email: [email protected] with the products and quantities you are looking to purchase along with your delivery address. We aim to respond to all emails within 48 hours. Should you wish to use your own courier, please place an order through this website and select ‘Collection’ as the delivery option. You will then need to email us with the courier information, shipping labels and any other relevant information for us to prepare your order.
Do You Provide Discounts?
We strive to provide our customers with the lowest possible prices whilst maintaining the highest quality standards. Although our prices are already heavily discounted, on occasion we will provide discount codes for any end of line items as well as any approved price match requests. All items in our Special Offers or Clearance section have discounts already applied to the product price.
Do I Receive an Invoice For My Order?
After your order has been processed, an invoice is automatically generated for your order and emailed to the email address you have specified when setting up your account / placing your order. If you have still not received an invoice, please email us with your order number and request for an invoice to: [email protected]
Where Can I Find Your Returns Policy and Terms and Conditions?
Our returns policy and terms and conditions can be found here.
Do You Offer Price Matching?
We strive to provide our customers with the lowest possible prices whilst maintaining the highest level of service and product quality. Although our prices have already been heavily discounted, should you find a product listed cheaper elsewhere we may be able to price match the product or entire order. To submit a price match request, please click here.