{"id":83,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/http:\/\/antistaticesd.co.uk:8888\/test\/?page_id=545"},"modified":"2024-05-06T13:55:22","modified_gmt":"2024-05-06T12:55:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.antistaticesd.co.uk\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-bold-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Questions fr\u00e9quemment pos\u00e9es<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1813005169\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1813005169-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-view-your-delivery-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1813005169-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O\u00f9 puis-je consulter votre politique de livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1813005169-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1813005169-label\">\n\t\t\t\n\n<p>Tous les frais de livraison sont calcul\u00e9s automatiquement lors de la commande.<\/p>\n<p>Notre politique de livraison, qui comprend les m\u00e9thodes d'exp\u00e9dition et les d\u00e9lais de livraison, est disponible \u00e0 l'adresse suivante <span style=\"background-color: #ffffff; color: #0000ff;\"><a style=\"background-color: #ffffff; color: #0000ff;\" href=\"\/fr\/en\/livraison-information\/\"><b>ici<\/b>.<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2220958795\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2220958795-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2220958795-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels modes de paiement acceptez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2220958795-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2220958795-label\">\n\t\t\t\n\n<p>Nous acceptons les paiements par virement bancaire, Paypal et toutes les principales cartes de cr\u00e9dit et de d\u00e9bit (y compris American Express).<\/p>\n<p>Pour les paiements par virement bancaire, veuillez nous contacter avant d'effectuer votre achat afin que nous puissions mettre en place le paiement.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3402181444\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3402181444-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-orders-outside-of-the-uk?\" aria-expanded=\"false\" aria-controls=\"accordion-3402181444-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les commandes sont-elles exp\u00e9di\u00e9es en dehors du Royaume-Uni ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3402181444-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3402181444-label\">\n\t\t\t\n\n<p>Nous pouvons exp\u00e9dier les commandes en dehors du Royaume-Uni. Pour obtenir les frais d'exp\u00e9dition, veuillez envoyer un courriel :<strong><span style=\"color: #0000ff;\"> <a style=\"color: #0000ff;\" href=\"mailto:sales@antistaticesd.co.uk\">sales@antistaticesd.co.uk<\/a><\/span><\/strong> en indiquant les produits et les quantit\u00e9s que vous souhaitez acheter, ainsi que votre adresse de livraison. Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 tous les courriels dans les 48 heures.<\/p>\n<p>Si vous souhaitez utiliser votre propre transporteur, veuillez passer une commande sur ce site web et s\u00e9lectionner \"Enl\u00e8vement\" comme option de livraison. Vous devrez ensuite nous envoyer par courrier \u00e9lectronique les informations relatives au transporteur, les \u00e9tiquettes d'exp\u00e9dition et toute autre information pertinente pour que nous puissions pr\u00e9parer votre commande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2596480100\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2596480100-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-discounts?\" aria-expanded=\"false\" aria-controls=\"accordion-2596480100-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Offrez-vous des r\u00e9ductions ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2596480100-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2596480100-label\">\n\t\t\t\n\n<p>Nous nous effor\u00e7ons de proposer \u00e0 nos clients les prix les plus bas possibles tout en maintenant les normes de qualit\u00e9 les plus \u00e9lev\u00e9es. Bien que nos prix soient d\u00e9j\u00e0 fortement r\u00e9duits, nous fournissons parfois des codes de r\u00e9duction pour les articles en fin de gamme, ainsi que pour les demandes d'\u00e9quivalence de prix approuv\u00e9es. Tous les articles figurant dans notre section \"Offres sp\u00e9ciales\" ou \"D\u00e9stockage\" b\u00e9n\u00e9ficient d\u00e9j\u00e0 d'une remise sur le prix du produit.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1933478026\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1933478026-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1933478026-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Recevrai-je une facture pour ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1933478026-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1933478026-label\">\n\t\t\t\n\n<p>Une fois votre commande trait\u00e9e, une facture est automatiquement g\u00e9n\u00e9r\u00e9e pour votre commande et envoy\u00e9e \u00e0 l'adresse \u00e9lectronique que vous avez indiqu\u00e9e lors de la cr\u00e9ation de votre compte ou de la passation de votre commande.<\/p>\n<p>Si vous n'avez toujours pas re\u00e7u de facture, veuillez nous envoyer un courriel avec votre num\u00e9ro de commande et votre demande de facture \u00e0 l'adresse suivante : <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"mailto:sales@antistaticesd.co.uk\"><b>sales@antistaticesd.co.uk<\/b><\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3174924354\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3174924354-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-your-returns-policy-and-terms-and-conditions?\" aria-expanded=\"false\" aria-controls=\"accordion-3174924354-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O\u00f9 puis-je trouver votre politique de retour et vos conditions g\u00e9n\u00e9rales ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3174924354-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3174924354-label\">\n\t\t\t\n\n<p>Notre politique de retour et nos conditions g\u00e9n\u00e9rales peuvent \u00eatre consult\u00e9es \u00e0 l'adresse suivante <span style=\"background-color: #ffffff; color: #0000ff;\"><a style=\"background-color: #ffffff; color: #0000ff;\" href=\"\/fr\/en\/retours-remboursements-termes-conditions\/\"><b>ici<\/b><\/a>.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3885454061\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3885454061-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-price-matching?\" aria-expanded=\"false\" aria-controls=\"accordion-3885454061-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Offrez-vous l'\u00e9quivalence des prix ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3885454061-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3885454061-label\">\n\t\t\t\n\n<p>Nous nous effor\u00e7ons d'offrir \u00e0 nos clients les prix les plus bas possibles tout en maintenant le plus haut niveau de service et de qualit\u00e9 des produits. Bien que nos prix aient d\u00e9j\u00e0 \u00e9t\u00e9 fortement r\u00e9duits, si vous trouvez un produit moins cher ailleurs, nous pourrons peut-\u00eatre nous aligner sur le prix du produit ou de l'ensemble de la commande. Pour soumettre une demande d'\u00e9quivalence de prix, veuillez cliquer sur <a href=\"\/fr\/en\/la-concordance-des-prix\/\"><span style=\"color: #0000ff;\"><b>ici<\/b><\/span>.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Anti Static Spray | ESD Workbenches<\/title>\n<meta name=\"description\" content=\"Find answers to your ESD-related questions at AntistaticESD. 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